Warranties

Metal Logics provides warranties for 30 days from the day of purchase. All warranties are issued by Metal Logics, Inc. and not the manufacturer and will be honored by Metal Logics, Inc. If the item is found defective within 30 days of the purchase date, please contact us and if we have a replacement we will send one. If we do not, we will issue a full refund and shipping label. Please contact us at 812-271-1155 or sales@metallogics.com to start a return. To ensure customer satisfaction, we offer a warranty policy specifically for defective items. This policy is designed to provide clarity regarding the coverage and limitations associated with our products.

The warranty period for all items purchased from Metal Logics, Inc. is 30 days from the date of purchase. During this period, if a product is found to be defective, customers are eligible for a warranty claim. It is essential that the item has been used in accordance with the manufacturer's guidelines and specifications to qualify for this warranty.

To initiate a warranty claim, customers must provide proof of purchase, which includes a receipt or invoice. The defective item must be returned to our facility for inspection. Upon receipt of the returned item, our quality assurance team will evaluate the defect to determine if it falls within the warranty coverage.

It is important to understand that this warranty does not cover damages resulting from misuse, improper installation, or normal wear and tear. Additionally, any modifications made to the product that deviate from the original specifications will void the warranty.

For any inquiries regarding warranty claims or to initiate the process, customers can contact our customer service team at sales@metallogics.com. We strive to address all warranty claims promptly and efficiently to ensure that our customers receive the quality and reliability they expect from our products.

Returns

If an item is found to be defective or incorrect, we accept returns on items within 30 days of purchase for domestic orders. You may contact us to initiate a return.  Sometimes we can honor an exchange if we have another item in stock.  

For any return not due to a defective item, we can provide a shipping label but the cost will be deducted from the refund price. You may also elect to provide your own label.